Frequently Asked Questions
We've collected answers to the most common questions about our stainless steel jewelry , manufacturing processes, shipping, and return policies.
Acheta Jewels believes in transparency and clarity: we want every purchase to be simple, safe, and informed. If you don't find the answer you're looking for, please contact us: our team will be happy to assist you every step of the way.
MATERIALS AND CARE
Yes, all our stainless steel jewelry is made from nickel-, cadmium-, and lead-free materials. They are therefore suitable for even the most sensitive skin and completely hypoallergenic.
Absolutely. Stainless steel is water resistant and will not deteriorate when exposed to humidity, sweat, or external agents. We simply recommend drying them with a soft cloth to maintain their shine over time.
You can easily clean them with warm water, mild soap, and a soft cloth. Avoid using harsh chemical or abrasive cleaners: just a few simple steps will restore your stainless steel jewelry to as good as new.
No, stainless steel doesn't tarnish or change color. This is precisely what makes it one of the most popular materials for durable and long-lasting jewelry.
Some collections include 18K gold-plated jewelry made on a stainless steel base. The plating is done using professional processes that guarantee excellent durability, provided you follow the simple care instructions provided.
ORDERS AND SHIPMENTS
Orders are processed within 24-48 hours and delivered via tracked shipping within 3-5 business days throughout Italy. You'll receive a tracking code via email to follow your package every step of the way.
Yes, we offer free shipping on orders over $50. For smaller amounts, there is a fixed fee, always with tracked and secure delivery.
If your order hasn't shipped yet, you can contact us immediately by email at info@achetajewels.com , providing your order number. We'll do our best to process the change or cancellation.
No, at the moment we are only focusing on Italy.
RETURNS AND ASSISTANCE
Absolutely. You can exercise your right of withdrawal within 14 days of receiving your order. The jewelry must be returned in the same condition as it was delivered. All instructions are available on our returns page.
Once the return is received and verified, the refund will be processed within 5-7 business days, using the same payment method chosen at the time of purchase.
You can write to us at info@achetajewels.com or use the contact form on the website. Our customer service team typically responds within 24 hours on weekdays, ensuring ongoing support before and after your purchase.
Still have doubts?
If you haven't found the answer you're looking for, don't hesitate to contact us. We'll help you with any questions about orders, returns, or the features of our stainless steel jewelry .
